1. Introduction

Welcome to Essence & Care.
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with us.

By using our website or providing your personal data, you agree to the terms described in this Privacy Policy.

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), the Personal Information Protection and Electronic Documents Act (PIPEDA), and other relevant privacy regulations in North America.

 

2. Information We Collect

We collect the following categories of personal data:

a. Information You Provide Directly

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment information (processed securely by PayPal or our payment processor)

• Order details and purchase history

• Any information you send via our contact forms or customer support channels

b. Information Collected Automatically

When you visit our website, we automatically collect certain data through cookies and similar technologies, such as:

• IP address

• Browser type and version

• Device type and operating system

• Pages visited and time spent on the site

• Referring websites or search terms

 

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfill your orders

• To communicate with you regarding your orders, account, or inquiries

• To provide customer support

• To send marketing communications (only with your consent)

• To improve our website, services, and user experience

• To comply with legal obligations and prevent fraud

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4. Legal Basis for Processing (GDPR)

Under the GDPR, we process personal data based on one or more of the following legal grounds:

• Contractual necessity: To process your orders and provide requested services

• Consent: For marketing communications and cookies where required

• Legal obligation: To comply with applicable laws and tax regulations

• Legitimate interests: To operate, maintain, and improve our business

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5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and analyze website traffic.
Cookies help us remember your preferences and optimize performance.

You can manage or disable cookies through your browser settings.
However, disabling cookies may limit certain website features.

For detailed cookie management instructions, refer to your browser’s help section or visit www.allaboutcookies.org.

 

6. Third-Party Service Providers

We may share limited personal information with third-party service providers who help us operate our business, including:

• Payment processors: PayPal, Wix Payments, or credit card processors

• E-commerce platform: Wix (website hosting, analytics, order management)

• Suppliers and dropshipping partners: To fulfill product orders and shipping

• Analytics tools: Such as Wix Analytics or Google Analytics

These third parties are contractually required to protect your information and process it only for authorized purposes.

 

7. Data Retention

We retain personal data only as long as necessary to:

• Fulfill your orders and maintain your account

• Comply with our legal obligations (e.g., tax and accounting requirements)

• Resolve disputes and enforce agreements

When personal data is no longer required, it will be securely deleted or anonymized.

 

8. International Data Transfers

As our operations and service providers may be located in various countries (including the United States and the European Union), your data may be transferred and processed outside your home country.

We take appropriate safeguards, such as Standard Contractual Clauses (SCCs), to ensure that your data is adequately protected in accordance with GDPR requirements.

 

9. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have the following rights:

• Right to access – Request a copy of your personal data.

• Right to rectification – Request correction of inaccurate or incomplete data.

• Right to erasure – Request deletion of your data (“right to be forgotten”).

• Right to restriction – Limit the processing of your personal data.

• Right to data portability – Request your data in a machine-readable format.

• Right to object – Object to certain types of processing, such as marketing.

• Right to withdraw consent – Withdraw consent at any time, where applicable.

To exercise these rights, please contact us at stevensonmarshal7@gmail.com.

 

10. Data Security

We implement reasonable administrative, technical, and physical measures to protect your personal data from unauthorized access, loss, misuse, or alteration.

While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable means to protect your information.

 

11. Children’s Privacy

Our website is not directed toward individuals under the age of 16.
We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it promptly.

 

12. Links to Other Websites

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external sites.
We encourage you to review the privacy policies of any website you visit.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.
The updated version will be posted on this page with the revised “Last updated” date.

 

14. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

Essence & Care
📧 stevensonmarshal7@gmail.com
📞 +1 (506) 566-1974

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If you are located in the EEA and believe that we have not adequately addressed your concerns, you have the right to lodge a complaint with your local Data Protection Authority (DPA).