Welcome to Essence & Care. By accessing our website or placing an order, you agree to the following Terms & Conditions. Please read them carefully before using our store.

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1. General Information

These Terms & Conditions apply to all purchases made on the Essence & Care website.
We reserve the right to update or modify these terms at any time. Any changes will be posted here immediately.

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2. Orders

When you place an order, you will receive an email confirmation. This confirms we have received your order, but not that it has been accepted yet.

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Your order is officially accepted once it has been shipped.

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Essence & Care reserves the right to cancel orders in cases such as:

• Product being out of stock

• Pricing or product description errors

• Suspected fraudulent activity

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If we must cancel your order, you will be notified and refunded promptly.

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3. Pricing & Payment

All prices shown on our website include taxes where applicable.

Shipping fees, if any, will be added at checkout.

We accept major payment methods including:

• Debit/credit cards

• Digital wallets

• Other secure online payment gateways

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Your payment information is always processed securely by trusted third-party providers. Essence & Care does not store full card details.

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4. Shipping & Delivery

Delivery times vary by location. Estimated delivery time will be shown at checkout.

We aim to ship all orders promptly; however, delays may occur during peak seasons or due to courier issues.

Essence & Care is not responsible for delays caused by:

• Incorrect delivery details provided by the customer

• Courier or postal service disruptions

• External factors beyond our control

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5. Returns & Refunds

You may return unused and unopened items within 30 days of receiving your order.

Items must be:

• Unused

• Unopened

• In original packaging and condition

Due to the nature of beauty and personal care items, opened or used products cannot be returned for hygiene reasons unless they arrived damaged or incorrect.

If there is an issue with your order, please contact us immediately and we will help resolve it.

Refunds are issued once we receive and inspect your return.

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6. Product Information

We do our best to ensure all product descriptions, photos, and information are accurate.
However, slight variations may occur due to lighting, packaging changes, or screen settings.

If you experience irritation or sensitivity, discontinue use immediately and consult a professional. Essence & Care is not responsible for reactions caused by ingredients listed in full on product packaging.

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7. Use of Products

All products should be used as directed.
If you have allergies, sensitivities, or skin conditions, please review product ingredients or perform a patch test before full use.

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Essence & Care is not liable for misuse of products or failure to follow recommended instructions.

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8. Liability

Essence & Care is not liable for:

• Indirect, incidental, or consequential damages

• Losses caused by delivery delays

• Issues arising from misuse of products

Our maximum liability is limited to the amount paid for the original order.

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9. Privacy Policy

Your privacy is important to us.
Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

By using our website, you agree to the terms outlined in our Privacy Policy.

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10. Intellectual Property

All content on this website — including logos, images, product descriptions, and text — is the property of Essence & Care.
It may not be copied, reproduced, distributed, or used without written permission.

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11. Governing Law

These Terms & Conditions are governed by the laws of Canada.
All disputes will be handled in the relevant local courts.